# Eoghan McCabe

**Role:** Intercom founder · CEO
**Pole:** wartime-culture

## Theory of what limits the company

What limits Intercom is culture, energy, and the consensus-builder pathology of late-stage SaaS. The lever is wartime authoritarian leadership — values as exit mechanism, 40% turnover, give away $50M of ARR to reset.

## All judgment calls in the library (8)

- [Move 1: Incremental AI adoption versus wartime all-in commitment.](https://votu.app/move/mccabe-1.md)
- [Move 2: Preserve adjacent $80M-ARR product lines versus focus entirely on service.](https://votu.app/move/mccabe-2.md)
- [Move 3: Professional-CEO consensus-gathering versus dictatorial founder unilateral decisions.](https://votu.app/move/mccabe-3.md)
- [Move 4: Values as cultural aspiration versus values as hard-coded exit mechanism.](https://votu.app/move/mccabe-4.md)
- [Move 5: Traditional SaaS pricing versus outcome-based pricing aligned with value per resolution.](https://votu.app/move/mccabe-5.md)
- [Move 6: Maintain growth-mode spending versus wartime austerity.](https://votu.app/move/mccabe-6.md)
- [Move 7: Professional-CEO low-variance accountability versus founder-CEO brave-decision accountability.](https://votu.app/move/mccabe-7.md)
- [Move 8: Stay as CEO at previous-generation pace versus work AI-native intensity (or hire a kid).](https://votu.app/move/mccabe-8.md)

## Source

All calls drawn from Eoghan McCabe's appearances on Lenny's Podcast. Source: [LennysData.com](https://lennysdata.com).

**Verify on votu.app:** [https://votu.app/practitioner/mccabe](https://votu.app/practitioner/mccabe)